Associate Customer Success Manager
New
W
WhippyCustomer success software
This is a remote role open to candidates based anywhere in Latin America or the US., Work Eastern hours; workday starts at 8am ET.Full-TimeJunior
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 0-1 years of experience
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 0–1 years of experience; new graduates are welcome.
- Communicate clearly in writing and on calls, set expectations, and keep customers and teammates informed.
- Be proactive, process information quickly, and come prepared to calls.
- Be curious, coachable, and receptive to feedback.
- Be comfortable learning how technical tools work and building useful solutions with them; coding is not required.
- Understand customer usage and growth, and be comfortable owning a number and discussing upgrades.
- Take initiative, stay organized, and manage your own book of business.
- Be based in Latin America or the US.
- Have fluent written and spoken English.
- Be able to work Eastern hours, starting at 8am ET.
- A STEM or technical degree, or entrepreneurial experience, is valued.
- Customer-facing internships or jobs are a plus.
- Experience in staffing or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus.
Responsibilities
- Own a book of business from onboarding through renewal and expansion as the customer’s single point of contact and trusted advisor.
- Run a proactive account cadence with prepared calls, clear agendas, mutual success plans, and follow-through.
- Master Whippy’s products and build customer workflows, AI agents, and automations to address customer problems.
- Reach out proactively and identify issues before they become escalations.
- Own gross and net revenue retention and work toward retention targets.
- Connect product usage to business outcomes and report value using customer-relevant metrics.
- Identify expansion signals and pass warm leads to sales when usage outgrows the contract.
- Turn customer wins into case studies, references, and testimonials.
- Share customer feedback with product, sales, and engineering.
- Experiment with improvements and document what is learned.
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