Enterprise Customer Success Manager
New
S
SamsaraEnterprise SaaS
This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.Full-TimeManager
SalaryAnnual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Annual OTE Salary $97,877.50 — $131,600 USD
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Job Details
- Experience
- 6+ years of work experience
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Bring 6+ years of work experience, with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
- Demonstrate priority management and emotional intelligence in leading high-stakes, Fortune 500 partnerships.
- Show the ability to take strategic initiative and thrive in high-visibility, change-heavy environments.
- Anticipate strategic obstacles and resolve complex challenges using business insight and diplomatic poise.
- Build trust and communicate effectively with executive leadership, technical teams, and daily end-users, internally and externally.
- Have experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.
- Hold a bachelor’s degree from a 4-year institution.
- Be able to travel up to 25–40%.
Responsibilities
- Translate knowledge of the Samsara platform into strategic results for large customers across diverse industries.
- Lead strategic customer engagements to understand current operations and recommend workflow transformations.
- Architect joint success plans with objectives, metrics, and timelines to remove barriers and deliver business value.
- Lead executive business reviews with customer decision-makers, anticipating operational risks and aligning multi-year transformations with Samsara’s roadmap.
- Influence internal roadmaps across Product, Finance, and Support to advance mission-critical customer initiatives.
- Champion and model Samsara’s cultural principles as the company scales.
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