Customer Success Manager (K-12)
New
K
KnowtK-12 edtech
Full-time, fully remote (US-based)Full-TimeManager
Salary$70,000 to $80,000 base salary plus 5-7% commission
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Job Details
- Experience
- 2 to 4 years of experience in customer success, account management, or a similar client-facing role
- Required Skills
- SalesforceCustomer SuccessHubSpotAccount Management
Requirements
- Have 2 to 4 years of experience in customer success, account management, or a similar client-facing role.
- Have experience working with K-12 schools or districts, or a background in teaching.
- Be comfortable running presentations and trainings for teachers and administrators.
- Have strong organizational skills and the ability to manage many accounts at once.
- Communicate clearly, warmly, and directly over email, phone, and video.
- Take a data-minded approach to tracking account health and adoption.
- Nice to have: experience with edtech rostering and SSO tools such as ClassLink, Clever, or Google Classroom.
- Nice to have: familiarity with a CRM or customer success platform such as HubSpot or Salesforce.
- Nice to have: experience owning renewals or upsell targets.
Responsibilities
- Own a book of school and district accounts from kickoff through renewal.
- Lead onboarding, including rostering with ClassLink and Clever, admin setup, and teacher training sessions.
- Track usage, identify at-risk accounts, and run check-ins with administrators and teacher leads.
- Manage renewals and identify expansion opportunities across schools and districts.
- Build usage reports and quarterly business reviews for partners.
- Partner with Sales on handoffs and with Product to share customer feedback for roadmap priorities.
- Create help documents, training materials, and playbooks.
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