Senior Manager, Renewals

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ChainguardCybersecurity software

United States - RemoteFull-TimeManager

SalaryUp to $230,500 70/30 OTE

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Job Details

Experience: 8+ years of experience in B2B SaaS renewals, account management, or customer success, including 4+ years leading renewal or account management teams
Required Skills: SalesforceCustomer SuccessAccount Management

Have 8+ years of experience in B2B SaaS renewals, account management, or customer success.
Have 4+ years leading renewal or account management teams; experience managing managers is ideal.
Demonstrate ownership of a renewal or retention number and a track record of improving gross retention and forecast accuracy.
Bring experience leading renewals across multiple segments; enterprise and public sector experience is ideal.
Have experience setting pricing, discounting, and contract policy with Finance and Deal Desk.
Have experience building renewal processes, playbooks, and reporting from the ground up in a scaling organization.
Have deep familiarity with Salesforce and forecasting tools such as Clari.
Be able to influence and align senior stakeholders across Sales, Customer Success, Finance, and Ops.
Experience designing renewal compensation plans and capacity models is preferred.
Experience in a high-growth or early-stage startup environment is preferred.
Familiarity with security, DevSecOps, or developer-focused products is preferred.

Build and lead the renewals organization across Commercial, Enterprise, and Public Sector, hiring and developing team leads as the function grows.
Own the global renewal forecast and gross retention targets, and serve as the executive escalation point for high-value and at-risk renewals.
Set renewal pricing, discounting, uplift, and multi-year guidelines with Finance and Deal Desk.
Run a weekly renewal forecast cadence and report renewal health, risk, and churn trends to CS and revenue leadership.
Define ownership and handoffs between Renewal Managers, CSMs, and AEs, and partner with RevOps on territories, capacity, compensation, and systems.
Build early warning processes with Customer Success to surface risk 120+ days out and lead save plans on critical accounts.
Build segment-specific renewal playbooks, including public sector fiscal year planning and enterprise executive engagement.

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