Renewal Manager, Commercial
New
C
ChainguardB2B SaaS
United States - RemoteFull-TimeManager
SalaryUp to $167,000 70/30 OTE
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Job Details
- Experience
- 2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales
- Required Skills
- Project ManagementSalesforceCustomer SuccessAccount Management
Requirements
- Have 2+ years of B2B SaaS experience in renewals, customer success, account management, or sales.
- Have direct ownership of customer contracts and commercial conversations.
- Demonstrate the ability to drive predictable renewals and deliver against gross retention targets.
- Have experience negotiating pricing and contract terms while maintaining customer relationships.
- Bring project management and organizational skills to manage multiple renewal cycles at once.
- Be comfortable generating quotes and preparing order forms.
- Maintain CRM hygiene; Salesforce experience is preferred.
- Collaborate effectively with technical and non-technical stakeholders.
- High-growth or early-stage startup experience is strongly preferred.
- Familiarity with security, DevSecOps, or developer-focused products is strongly preferred.
Responsibilities
- Own the end-to-end renewal process for a portfolio of commercial customers, from initial outreach through close.
- Plan customer engagement and negotiate to drive on-time renewals.
- Generate renewal quotes and lead pricing and contract negotiations.
- Coordinate with Finance, Legal, and Deal Desk on accurate, timely contract execution.
- Maintain renewal forecasts, risks, status, and other data in CRM.
- Identify renewal risks early and collaborate across teams to mitigate churn and improve gross retention.
- Develop and refine renewal playbooks and operating processes.
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