Associate Vice President, Client Partner
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DEPT®Digital marketing
Location: Toronto, Ontario; Country: CanadaFull-TimeVp
Salary160 - 170 CAD per year
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Job Details
- Required Skills
- Account Management
Requirements
- Extensive account management and client partnership experience in a digital design environment.
- Extensive experience managing large, complex projects and clients.
- Experience partnering with enterprise clients at Fortune 500 companies.
- Experience working within and selling user-centric digital and integrated marketing services.
- Experience with business transformation, digital products and services, design systems, and branding.
- Experience with content, content strategy, and commerce solutions.
- Experience across strategic, omnichannel, and production-based projects.
- Experience managing a $10–15M+ portfolio and/or growing clients into enterprise relationships at $10–15M+.
- Experience managing vendors, partners, partner agencies, and other entities to drive revenue success with Fortune 500 accounts.
- Knowledge of current issues, trends, and tools in ecommerce and the consumer technology industry.
- Strong interpersonal, written, and verbal communication skills.
- Strong problem-solving, organization, time-management, and risk-management skills, with conflict-resolution expertise.
- Ability to work independently in an ambiguous and dynamic environment.
- Willingness to travel regularly to client sites.
Responsibilities
- Build relationships with senior client stakeholders and establish new client accounts.
- Develop strategic visions and annual business plans that support growth for clients and DEPT.
- Advise clients on their business, competition, category, and relevant changes in culture, technology, commerce, and content.
- Engage multidisciplinary teams across solution areas to meet client expectations.
- Oversee client onboarding, ways of working, governance models, and formal client satisfaction reviews.
- Keep DEPT executive stakeholders informed about account activity, status, escalations, and financial issues.
- Protect and grow revenue through forecasting, organic growth pipelines, and increased practice-area penetration.
- Lead proposals by assembling talent and resources to solve client business challenges.
- Establish account governance and DEI metrics, and support strategies to meet client DEI goals.
- Support team members’ personal and career development.
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