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Corporate Domain Client Success Manager

Corporate Domain Client Success Manager

New
G
GoDaddyDomain management
Location: United States; Additional Job Posting Locations: United Kingdom - Remote; Nova ScotiaFull-TimeManager
SalaryAll other US locations not previously listed: $77,000 — $116,000 USD. Other listed ranges: Bay Area (Santa Clara, San Francisco) and Los Angeles: $100,500 — $150,500 USD; Austin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA: $86,500 — $129,500 USD; New York City Metro, Kirkland/Seattle: $92,000 — $138,000 USD.
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Job Details

Experience
4+ years experience in the domain name industry; 2+ years in an account management or client success role.
Required Skills
Project ManagementMicrosoft ExcelAccount ManagementReporting

Requirements

  • Have 4+ years of experience in the domain name industry, preferably in account management or operations.
  • Have 2+ years in an account management or client success role, preferably at a software-as-a-service company.
  • Have strong technical skills and an understanding of DNS.
  • Have intermediate-or-higher Microsoft Excel skills.
  • Demonstrate strong written and verbal communication skills.
  • Have excellent organizational skills and the ability to manage deadlines and work well under pressure.
  • Work accurately and demonstrate close attention to detail.
  • Be able to work effectively in a fast-paced environment.

Responsibilities

  • Manage GCD domain names, including registrations, transfers, updates, and other operations, with Client Success Managers and third parties.
  • Support direct client interactions as needed to provide backup support for Client Success Managers.
  • Assist Client Success Managers with DNS issues, SSL certificate questions, and issues involving third-party domain management partners.
  • Create, operationalize, and review domain management reports with internal GCD staff.
  • Work with finance, sales, marketing, legal, and other internal groups to support business operations.
  • Liaise with technical staff to report and resolve client technical issues.
  • Communicate complex information clearly to internal and external parties.
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All other US locations not previously listed: $77,000 — $116,000 USD. Other listed ranges: Bay Area (Santa Clara, San Francisco) and Los Angeles: $100,500 — $150,500 USD; Austin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA: $86,500 — $129,500 USD; New York City Metro, Kirkland/Seattle: $92,000 — $138,000 USD.
Apply Now