Customer Success Manager
New
B
BudderflyEnergy management
Location: Remote - USFull-TimeManager
Salary$80,000 - $95,000; Incentive Bonus based on expansion of existing customer locations and achievement of Sales Targets within assigned region/brand assignments.
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Job Details
- Required Skills
- Data AnalysisProblem SolvingCustomer SuccessAccount ManagementCRM
Requirements
- CRM experience is required.
- A bachelor’s degree or related energy industry experience.
- Extensive experience building and managing C-level client relationships in an executive sales or account management role.
- Operational experience is preferred.
- Ability to understand and help meet customers’ sustainability goals.
- Ability to use multiple tools to understand internal and external customer issues and business needs.
- Ability to prioritize and support multiple customer projects simultaneously.
- Strong problem-solving skills.
- Ability to work independently.
- Strong interpersonal, analytical, oral, written communication, and presentation skills.
- Ability to travel as needed to meet with customers.
- Availability to respond to assigned customer tickets and inquiries, including emergency or CSAT requests outside standard business hours.
Responsibilities
- Drive success for existing owners and customers on the program and support onboarding new brand owners.
- Expand existing customers by supporting onboarding and installation and signing additional locations onto the program.
- Build executive-level client relationships to maintain business and support referrals for new customers or locations.
- Coordinate internal teams and departments to fulfill customer requests and keep projects on plan.
- Resolve complaints and track processes and requirements related to client needs.
- Run customer check-ins, meetings, and quarterly business reviews covering program performance and relevant customer topics.
- Track customer interactions in the CRM and analyze consumer behavior data to understand changing needs.
- Travel as needed to meet with customers and respond to customer tickets and inquiries, including requests outside standard business hours.
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