Customer Success Manager

New

CoworkerAI software

San Francisco, CA / Atlanta, GA (Hybrid/Remote Flexibility)Full-TimeManager

SalaryEstimated On Target Earnings: $160K - $200K; Offers Equity

Apply NowOpens the employer's application page

Job Details

Experience: 3-10 Years in Customer Success, SaaS, or AI; 3+ years in a Customer Success, Account Management, or related role in SaaS or AI.
Required Skills: Customer SuccessSaaSAccount Management

Have 3+ years in Customer Success, Account Management, or a related role in SaaS or AI.
Have experience with horizontal, technical, or AI-native products.
Demonstrate a track record managing a portfolio of accounts with measurable retention and expansion outcomes.
Bring hands-on experience with AI tools beyond basic chat, such as Claude, ChatGPT, or Cursor.
Understand the enterprise AI landscape and be able to position the product within a broader AI strategy.
Have strong technical aptitude, including the ability to navigate product capabilities and integration discussions.
Use a data-driven approach to customer health and adoption.
Have excellent written and verbal communication skills.

Understand customers’ business objectives and challenges, and help them realize measurable value.
Build multi-threaded relationships with customer stakeholders and executive sponsors.
Drive product adoption through best-practice recommendations, QBRs, and success plans.
Identify and execute upsell and cross-sell opportunities.
Monitor account health using usage metrics, support signals, and engagement data; flag risks and execute mitigation plans.
Use technical aptitude and project management skills to address complex issues.
Partner with Product, Engineering, and Support to escalate issues, advocate for customer needs, and influence roadmap priorities.
Maintain forecasts for retention, expansion, and health scores, and deliver weekly account reviews.

View Full Description & ApplyYou'll be redirected to the employer's site