Corporate Domain Client Success Manager
New
G
GoDaddyDomain management
This position may be a hybrid or fully remote position, as decided by your manager. If designated as remote, you’ll be working remotely from your home.Full-TimeManager
SalaryAll other US locations not previously listed: $77,000 — $116,000 USD
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Job Details
- Experience
- 4+ years experience in the domain name industry; 2+ years in an account management or client success role.
- Required Skills
- Project ManagementMicrosoft ExcelAccount Management
Requirements
- Have 4+ years of experience in the domain name industry, preferably in account management or operations.
- Have 2+ years of experience in account management or client success, preferably at a software-as-a-service company.
- Bring strong written and verbal communication skills.
- Have strong technical skills and an understanding of DNS.
- Have excellent organizational skills and the ability to manage deadlines under pressure.
- Work accurately with strong attention to detail.
- Have intermediate-or-higher Microsoft Excel skills.
- Be able to work in a fast-paced environment as a self-starter.
Responsibilities
- Manage GCD domain names, including registrations, transfers, updates, and other operations, with Client Success Managers and third parties.
- Support clients directly as needed to provide redundancy for Client Success Managers.
- Assist Client Success Managers with DNS issues, SSL certificate questions, and issues involving third-party domain management partners.
- Create, operationalize, and review domain management reports with internal GCD staff.
- Work with finance, sales, marketing, legal, and other internal groups to support business operations.
- Liaise with technical staff to report and resolve client technical issues.
- Communicate complex information clearly to internal and external parties.
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