Client Experience & Enablement Specialist
New
F
FlippRetail promotions
Location: CanadaFull-TimeJunior
Salary48,000 - 50,000 CAD per year
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Job Details
- Experience
- 1-3 years of experience coordinating projects; 1-3 years of experience working with clients/customer service and building relationships
- Required Skills
- Project CoordinationCustomer serviceQuality AssuranceAccount ManagementClient relationship management
Requirements
- Have 1-3 years of experience coordinating projects.
- Have 1-3 years of experience working with clients or in customer service.
- Have experience building client relationships.
Responsibilities
- Manage complex parent-subsidiary retail portfolios, banner rules, and content cycles.
- Optimize workflows and reduce turnaround times for domestic and international client work.
- Deploy, configure, and validate customized setups for beta products and client experiments.
- Lead technical onboarding for new domestic and international retailers and AdAdaptive campaigns.
- Manage escalations across automated and outsourced workflows for longtail retail accounts.
- Identify un-monetized secondary content and partner with Sales on monetization strategies.
- Maintain voice-of-the-customer documentation and provide operational insights to Sales.
- Investigate system anomalies and data discrepancies, and prepare engineering-grade bug reports.
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