Client Experience & Enablement Specialist
New
J
JobgetherRetail technology
Work remotely from CanadaFull-TimeMiddle
Salary48,000 - 50,000 CAD per year
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Job Details
- Experience
- 1–3 years of professional experience in project coordination, project management, or a related operational role; 1–3 years of experience in customer service, client relationship management, account coordination, or another customer-facing position.
- Required Skills
- Project ManagementProject CoordinationProblem SolvingCustomer serviceClient relationship management
Requirements
- Have 1–3 years of professional experience in project coordination, project management, or a related operational role.
- Have 1–3 years of experience in customer service, client relationship management, account coordination, or another customer-facing position.
- Demonstrate organizational and project coordination skills to manage multiple priorities, deadlines, and client requirements.
- Communicate effectively and build relationships with clients and internal stakeholders.
- Apply problem-solving skills and attention to detail when investigating discrepancies and coordinating technical resolutions.
- Understand client business objectives and translate them into practical operational or technical solutions.
- Take ownership of tasks and identify opportunities for improvement.
- Adapt to changing priorities, multiple accounts, and international stakeholders.
- Have an interest in digital platforms, retail technology, customer experience, and operational process optimization.
- Collaborate across Sales, Product, and Software Engineering teams.
- Work effectively in a remote-first environment while maintaining communication and accountability.
Responsibilities
- Manage assigned client portfolios and maintain relationships across enterprise and longtail accounts.
- Oversee account requirements, promotional schedules, content guidelines, and regional consumer preferences for complex retail organizations.
- Identify and improve workflows to reduce turnaround times while maintaining quality.
- Coordinate deployment, configuration, and validation of product features, beta initiatives, and customized implementations.
- Identify client risks and optimize promotional content and operational processes to protect and grow revenue.
- Lead technical onboarding for domestic and international retail partners and coordinate integrations across markets.
- Support operations across North America and Latin America, including Mexico, Brazil, and Colombia.
- Investigate complex operational issues and resolve discrepancies affecting retail account portfolios.
- Gather and document client feedback, business needs, content requirements, and operational challenges.
- Collaborate with Sales, Product, and Engineering to investigate technical issues, prepare bug reports, and support product improvements.
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