Patient Coordination Specialist
W
Winning AssistantsHealthcare administration
Philippines, 8:30 AM – 5:00 PM Pacific Standard Time, Monday - FridayContractJunior
Salary5 - 6 USD per year
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Job Details
- Languages
- Must speak and write English clearly and professionally.
- Experience
- At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.
- Required Skills
- English communication
Requirements
- Have relevant work experience.
- At least 1 year of experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.
- Hands-on experience with Veradigm Practice Management (PM) is highly preferred.
- Be familiar with Facey and Optum referral groups and authorization retrieval processes.
- Speak and write English clearly and professionally.
- Handle patient inquiries professionally and compassionately.
- Understand patient confidentiality and HIPAA compliance.
- Provide an NBI Clearance and/or Local Police Clearance before onboarding.
- Be available to attend video meetings with the camera on when required.
- Have a reliable laptop or desktop, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, and a working webcam.
- Have a quiet and professional work environment.
Responsibilities
- Schedule and coordinate new patient appointments using Veradigm Practice Management (PM).
- Enter, verify, and update patient demographics, insurance information, and registration details.
- Collect and process new patient deposits according to practice guidelines.
- Coordinate appointment availability, scheduling changes, and patient concerns with internal staff.
- Retrieve, verify, and attach insurance authorizations to patient records before appointments.
- Access Facey and Optum referral group systems to obtain authorization documentation when applicable.
- Follow up on missing or incomplete authorizations and coordinate with staff to prevent scheduling delays.
- Send appointment confirmations and links to required intake and registration forms, then follow up on incomplete forms and missing information.
- Handle inbound calls and scheduling inquiries professionally, patiently, and compassionately.
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