Client Success Manager

New

Workable workplace: remote; Workable locations: Chicago, Illinois, United StatesFull-TimeJunior

Salary$1,000/year to support your full creative self through education, rejuvenation, and inspiration; Yearly equipment stipend

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Job Details

Required Skills: Customer serviceQuality AssuranceRelationship buildingAccount Management

Have experience in direct customer service, training, account management, or an equivalent role.
Demonstrate strong written and verbal communication skills.
Have demonstrated skills in supporting others and building collaborative relationships.
Be able to adapt to changing situations and client needs.
Respond to client requests in a timely manner.
Be able to use the Wrike ticketing system to track work and check on ticket status.
Demonstrate attention to detail and quality management when reviewing deliverables.
Be receptive to feedback and able to problem-solve accordingly.

Serve as the primary point of contact for assigned clients after their sites launch.
Coordinate site maintenance, updates, enhancements, and bug fixes with clients.
Communicate time and cost estimates, delivery dates, and client actions needed to complete tasks.
Track tickets in Wrike and check in with assignees about ticket status.
Build client relationships and provide guidance, best practices, and support.
Collaborate with project management, design, accessibility, content strategy, and SEO teams to resolve issues.
Manage large retainer accounts and keep projects within budgeted hours and scope.
Review deliverables for quality and alignment with client requests.
Identify solutions to improve client experience and support profitability.
Educate clients about project processes and technical elements.

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