Serve as the primary point of contact for assigned clients after their sites launch.
Coordinate site maintenance, updates, enhancements, and bug fixes with clients.
Communicate time and cost estimates, delivery dates, and client actions needed to complete tasks.
Track tickets in Wrike and check in with assignees about ticket status.
Build client relationships and provide guidance, best practices, and support.
Collaborate with project management, design, accessibility, content strategy, and SEO teams to resolve issues.
Manage large retainer accounts and keep projects within budgeted hours and scope.
Review deliverables for quality and alignment with client requests.
Identify solutions to improve client experience and support profitability.
Educate clients about project processes and technical elements.
Customer serviceQuality AssuranceRelationship building+1 more
Overview
Clique Studios is a creative studio that provides services in digital transformation, web design, engineering, and digital marketing. The company supports organizations in developing their digital presence through strategy, design, and engineering. Clique Studios works with enterprise brands, associations, nonprofits, civic organizations, midmarket companies, and small businesses across various sectors including arts, entertainment, education, financial services, and hospitality. Clients include Red Rocks, Northwestern University, Lincoln Park Zoo, McDonald's, USA Volleyball, and Apollo Theater. The company offers web design, web development, digital strategy, branding, UX/UI design, custom development, SEO, and paid search services. Clique Studios has completed over 500 launches.
Culture
Clique Studios operates with a remote-first work culture and has a team located across the country, with offices in Chicago and Denver. The company supports continuous learning and collaboration among its team members. The company aims to provide a workplace that empowers employees.
Technology
Clique Studios utilizes a range of technologies and tools in its work. These include content management systems such as WordPress, Webflow, Contentful, and Drupal. For development, they use frameworks and languages like Laravel, AngularJS, NodeJS, and React Native. Additionally, the company implements tools for web analytics and tag management, including Google Tag Manager, Google Font API, Google Analytics, and Content Delivery Networks. The company also uses SSL by Default, DNSSEC, HSTS, IPhone / Mobile Compatible, Viewport Meta, and Apple Mobile Web Clips Icon.
Working at Clique Studios
Clique Studios offers a remote-first work environment. The company focuses on developing long-term relationships. Job descriptions indicate a need for experience in direct customer service, training, or account management, strong communication skills, and the ability to build collaborative relationships. Experience with site analytics, website platforms, and marketing technology is also considered relevant.
Benefits and Perks
Health, Dental, Vision, and Life Insurance
Employee Assistance Program (EAP)
20 days of Paid Time Off, increasing to 25 days after three years
13 holidays, including a week at the end of the year and two floating holidays
8 sick days
Paid parental leave
401k with company match after one year of service
Clique Creative Grant: $1,000 per year for education, rejuvenation, and inspiration