Client Success Manager, Enterprise
New
D
DoximityHealthcare technology
Location: Remote, United StatesFull-TimeManager
Salary$90,667 - $137,520
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Job Details
- Experience
- 4+ years of client-facing experience in the healthcare industry
- Required Skills
- Project ManagementProblem SolvingCustomer servicePresentation skillsProcess improvementAnalytical thinking
Requirements
- Have 4+ years of client-facing experience in the healthcare industry.
- Have experience managing technical implementations, such as SSO integration.
- Bring strong communication, customer service, and presentation skills.
- Demonstrate attention to detail and analytical thinking.
- Be a quick learner with problem-solving skills and the ability to work independently.
- Be comfortable in a fast-paced, evolving environment.
- Bring a process improvement mindset.
Responsibilities
- Lead clients through implementation, onboarding, product configuration, and support.
- Coordinate with internal teams to align client needs and workflows for a smooth launch.
- Conduct kickoff meetings and implementation calls, then support scaled account management after onboarding.
- Develop and maintain project timelines for clients and internal teams.
- Provide training, user documentation, and educational resources in partnership with Marketing.
- Advocate internally for clients and ensure deadlines and requirements are met.
- Build stakeholder relationships to drive product adoption.
- Track engagement metrics and demonstrate ROI through strategic positioning.
- Coordinate with Support, Product, and Marketing to address client needs and proactively resolve issues.
- Partner with Relationship Management to facilitate contract renewals.
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