Senior Client Success Manager
New
E
EnergyHubEnergy technology
Remote - United StatesFull-TimeManager
Salary110,000 - 135,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5–7+ years of professional experience in customer success, account management, or technology services
- Required Skills
- Project ManagementData AnalysisCustomer SuccessSaaSAccount Management
Requirements
- Have 5–7+ years of professional experience in customer success, account management, or technology services.
- Bring a strong preference for experience in a SaaS or enterprise software environment.
- Demonstrate a track record of owning and growing strategic or enterprise-level client accounts, including renewals and expansions.
- Have experience in renewable energy, utilities, grid services, or adjacent cleantech or greentech industries; this is preferred.
- Explain complex and technical topics clearly to stakeholders at all levels, including executives.
- Show strong program or project management skills, including managing multiple high-priority initiatives, deadlines, risks, and dependencies.
- Be confident working with numbers, data, and spreadsheets.
- Demonstrate the ability to navigate escalations and difficult conversations while preserving trust.
- Exercise strong business judgment and work independently with minimal oversight.
- Have experience collaborating with and influencing cross-functional teams.
- Hold a BS or BA degree.
- Familiarity with EVs, batteries, connected devices, IoT, building automation, or Virtual Power Plant programs is a plus.
- Energy management, project management, or program management certifications are a plus.
Responsibilities
- Manage a portfolio of complex programs involving clients, device partners, and internal teams.
- Build relationships with client stakeholders, including senior and executive leaders.
- Guide clients through program design and evolution based on objectives, regulatory context, and growth targets.
- Partner with Sales on renewal and expansion strategy, identifying account growth opportunities and risks.
- Resolve escalations and operational challenges, and plan mitigations for program risks and dependencies.
- Analyze and present program performance, lead executive business reviews, and facilitate meetings.
- Bring client insights to Product and Engineering to influence the product roadmap.
- Train client program teams and develop expertise in demand management and Distributed Energy Resources.
- Mentor Client Success Managers and contribute to improved processes, playbooks, and tools.
View Full Description & ApplyYou'll be redirected to the employer's site
