Senior Manager, Customer Success
New
E
Everyday ElectricResidential energy
United StatesFull-TimeManager
SalaryThe base salary for this role is $135k - $165k. In addition to base compensation, this role is eligible for a target annual bonus of 15% of base salary, and participation in long-term incentive programs tied to company growth and performance.
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Job Details
- Experience
- At least 7+ years of experience
- Required Skills
- Project ManagementCustomer SuccessData analytics
Requirements
- Hold a BA/BS degree.
- Have at least 7+ years of experience in client management, program management, or partnership development.
- Have experience in the energy industry.
- Demonstrate expertise in VPPs, demand response, or broader energy programs.
- Be able to independently own high-complexity, high-value accounts.
- Demonstrate experience driving cross-functional initiatives from start to finish.
- Navigate ambiguity and complex, multi-stakeholder environments while managing multiple programs simultaneously.
- Have experience mentoring teammates or serving as an escalation point without formal management authority.
- Bring strong project management and organizational skills, analytical and troubleshooting instincts, and attention to detail.
- Preferred: technical or MBA degree.
- Preferred: experience in fast-paced environments such as consulting or technology.
- Preferred: knowledge of utility regulatory environments, stakeholders, and decision-making processes.
Responsibilities
- Own strategic direction, operational health, and end-to-end partner engagement for complex, high-value VPP partners from launch through growth and optimization.
- Advise senior stakeholders within partner organizations and navigate complex, multi-stakeholder ecosystems.
- Mentor Customer Success teammates and act as an escalation point for at-risk or off-track programs.
- Identify program bottlenecks and design scalable playbooks and solutions for program setup, growth, and monitoring.
- Partner with Sales on account growth and expansion strategies, connecting the product roadmap to partners’ strategic visions.
- Own the customer feedback loop and translate partner insights into recommendations for the product and service roadmap.
- Anticipate roadblocks, implement mitigation strategies, and exercise judgment about when and how to escalate.
- Use customer success tools and data analytics to track account health, surface trends, and measure program effectiveness.
- Contribute to and evolve delivery and account management methodology, identifying gaps and building team-wide solutions.
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