Technical Customer Success Manager
New
A
Action1IT security
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 1-3 years of B2B pre-sales experience (preferred but not mandatory).
- Required Skills
- Customer Success
Requirements
- Have essential system administration experience.
- Bring a strong understanding of IT administration and security principles.
- Have 1–3 years of B2B pre-sales experience; this is preferred but not mandatory.
- Be able to assist IT administrators in recognizing Action1 as their preferred patching solution.
- Be able to work independently and collaboratively in a fast-paced, dynamic environment.
- Have an interest in information technology and systems administration, and a passion for staying updated on industry trends.
Responsibilities
- Manage and support existing Action1 customers, primarily across the US region.
- Review customer Action1 environments, console usage, and workflows to identify gaps and recommend improvements.
- Guide customers on platform configuration, patch management, software deployment, automation, and endpoint security best practices.
- Deliver tailored technical consultations, product walkthroughs, and training sessions.
- Identify opportunities to improve product adoption, operational efficiency, and customer satisfaction.
- Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges and resolve issues.
- Build technical relationships with customers and advise them throughout their journey with Action1.
- Demonstrate the platform's technical value to support customer retention and expansion.
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