Customer Success Manager - CRM Suite
New
V
Veeva SystemsLife sciences CRM
Must be both located in and legally authorized to be employed in the United StatesFull-TimeManager
SalaryBase pay: $75,000 - $115,000
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Job Details
- Experience
- 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
- Required Skills
- Change ManagementCustomer Success
Requirements
- Have 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience in delivery or implementation.
- Bring a proven track record as a strategic, trusted advisor to customers and the ability to influence change.
- Interpret, articulate, and present complex customer concepts to business and IT audiences.
- Process, analyze, and interpret customer information, including product utilization data and customer requirements.
- Be able to own the ongoing success of customer assignments.
- Be able to travel up to 15%.
- Life sciences industry expertise is a nice to have.
- Experience with Veeva Vault or CRM implementations in heavily regulated industries is a nice to have.
- CRM program management experience is a nice to have.
Responsibilities
- Engage proactively with customers and understand their initiatives, goals, success criteria, milestones, and culture.
- Align with Commercial and Medical stakeholders to establish a stronger CRM management program.
- Educate customers about CRM products, services, and the operating model.
- Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains.
- Demonstrate CRM capabilities, use cases, best practices, challenges, and ways to address known gaps.
- Bring customer intelligence to product teams and help influence the product roadmap.
- Guide customers on best practices for consuming Veeva releases, including governance and change management.
- Influence and drive change within customer organizations.
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