Customer Success Engagement Manager

New

ViaductManufacturing analytics

Remote, US; Up to 100% work from homeFull-TimeManager

Salary85% fixed salary + 15% bonus based on performance

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Job Details

Experience: 7+ years of experience in data analytics, with at least 5 years in a leadership role
Required Skills: AWSPythonSQLHadoopMachine LearningTableauSparkRData analytics

Have 7+ years of experience in data analytics, including at least 5 years in a leadership role.
Have a proven track record of managing and delivering large-scale analytics projects with diverse teams.
Bring experience in customer-facing roles and the ability to build and maintain strong customer relationships.
Demonstrate the ability to innovate and drive business growth through analytics.
Be able to manage multiple projects simultaneously.
Have strong communication and presentation skills, including the ability to explain complex data insights to non-technical stakeholders.
Have prior experience with data analytics software and programming languages such as SQL, Python, R, and/or Tableau.
Bring strong problem-solving skills and the ability to think strategically.
Preferred: M.S. or Ph.D. in Data Science, Statistics, Computer Science, or a related field.
Preferred: 3+ years of experience working at a big-3 consulting firm.
Preferred: Knowledge of machine learning algorithms and predictive modeling techniques.
Preferred: Familiarity with Hadoop, Spark, and cloud platforms such as AWS or Azure.
Preferred: Knowledge of manufacturing operations, supply chain, service operations, or quality management.

Lead customer engagements and analytics projects from inception to completion, ensuring timely delivery and high-quality outputs.
Build customer relationships, understand customer needs, and translate them into actionable analytics solutions.
Guide product, engineering, and data science teams and align analytics projects with business value.
Monitor project progress, manage risks, prioritize actions, and oversee budgets and timelines.
Present findings and recommendations to senior management and customers.
Develop strategies and lead execution of customer engagement extensions and renewals.
Gather software requests from customers and prioritize the backlog with product teams.
Translate business visions into technical implementations and identify and pilot value-based use cases.
Own demo structure, components, environment, availability, and delivery to current and prospective customers.
Participate in and lead activities at on-site and virtual conferences and webinars.

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