Senior Customer Success Manager
V
VantageFinOps cloud cost management
Location: USA (Remote); Workplace: RemoteFull-TimeSenior
Salary$140K - $160K; $140K – $160K • Offers Equity
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Job Details
- Experience
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- Required Skills
- AWSGCPMicrosoft AzureData visualizationCustomer Success
Requirements
- Have 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- Have previous experience with FinOps cloud cost management solutions.
- Communicate effectively with audiences including CTOs, VPs of Engineering or Infrastructure, and DevOps professionals.
- Manage a portfolio of accounts ranging from SMB to large enterprise.
- Show attention to detail and the ability to tailor communication to a specific audience.
- Demonstrate emotional intelligence and empathy with customers.
- FinOps certifications are a bonus, including FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, or FinOps Certified Engineer.
- Cloud certifications are a bonus, including AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), or Google Cloud Digital Leader.
- Experience building and deploying to cloud infrastructure such as AWS, Azure, or GCP is a bonus.
- Monitoring and observability expertise, or relevant data visualization or financial product experience, is a bonus.
Responsibilities
- Lead the post-sale customer lifecycle, including onboarding, adoption, value reviews, and renewal playbooks.
- Advise Vantage customers on how to maximize the benefit of the solution.
- Represent customer needs within Vantage and advocate for timely resolution of support issues.
- Surface feature enhancement requests and issues that create friction for broader adoption.
- Engage stakeholders and personas across customer organizations using a multi-threaded engagement model.
- Conduct customer training sessions, solicit product feedback, and present business reviews.
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