Customer Success Manager
New
K
KEV GroupK-12 software
Remote - U.S.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Have 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
- Have experience with K-12 software.
- Build trusted relationships with customers at multiple levels, including executive stakeholders.
- Connect technology to customer goals and measurable business outcomes.
- Have a track record of driving product adoption, engagement, retention, and growth.
- Demonstrate strong written, verbal, and executive communication skills.
- Have strong presentation, problem-solving, and influencing skills.
- Collaborate effectively across Sales, Support, Product, Marketing, and other teams.
- Payments, accounting, or K-12 experience is an asset.
Responsibilities
- Manage a portfolio of district customers and support customer success and retention.
- Deliver against renewal and payments-growth targets and identify qualified expansion opportunities.
- Build relationships with district leaders and key stakeholders, providing strategic guidance and problem-solving.
- Understand customer goals and help customers maximize return on investment.
- Conduct regular customer meetings and semi-annual business reviews with district and executive leadership.
- Connect KEV’s solutions to measurable business outcomes.
- Share customer feedback with KEV and partner cross-functionally on improvements.
- Partner with Sales and Marketing to develop references, case studies, testimonials, referrals, and other advocacy opportunities.
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