Hummingbird

Hummingbird is a growing technology company focused on innovative solutions, currently looking to expand its team with the addition of a Field Marketing Manager and a Senior Software Engineer.

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πŸ” Financial technology

  • Strong technical troubleshooting skills with experience diagnosing, reproducing, and escalating bugs.
  • Experience with APIs, SQL, and familiarity with coding languages; knowledge of Workato or similar iPaaS solutions is a plus.
  • A problem-solving mentality to own customer issues from start to finish.
  • Ability to learn and adapt quickly in a rapidly evolving environment.
  • Collaborative communication skills for cross-functional interaction with engineering, product, and customer success teams.
  • Professional and articulate, capable of building rapport and providing quality customer service.

  • Field and resolve a wide range of support inquiries, from general product usage questions to technical support for API integration.
  • Own the communication with customers, keeping them informed and updating them while collaborating with internal teams.
  • Expand technical skills by deepening expertise in APIs, SQL, and other areas for advanced support.
  • Enhance support processes by managing the entire ticket workflow from creation to resolution.
  • Contribute to meaningful work by assisting customers in their efforts to combat financial crime.

Problem SolvingCustomer service

Posted 2024-11-07
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πŸ“ US

πŸ” Financial technology, SaaS

  • Familiarity with the SaaS events space and experience at top industry events.
  • Expertise in fostering and nurturing communities within a professional industry.
  • Extensive experience working in both in-person and virtual event environments.
  • Strong command over incorporating event experiences into the buyer’s journey to generate demand and qualified leads.
  • Passion about tying ROI directly back to the events strategy through a partnership with Sales.
  • Experience partnering with and managing vendors who will help support large scale events.

  • Develop and execute on a company-wide events strategy for a company whose brand and demand rely heavily upon events and community.
  • Leverage your creativity and think outside the box daily.
  • Set the bar high in an industry where events have typically been less than stellar.
  • Work on something meaningful and mission driven.
  • Be a trusted partner across the Marketing team.

LeadershipBusiness DevelopmentProduct ManagementBusiness development

Posted 2024-10-17
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