Field and resolve support inquiries about product usage, API integrations, and troubleshooting.
Communicate with customers and keep them informed while issues are being resolved.
Work with TSEs, engineering, and other teams to resolve customer issues.
Own support processes from ticket creation through escalation and resolution.
Use technology such as AI to improve support-process efficiency.
Help customers use the platform and its features for regulatory compliance work.
SQLRESTful APIs
Overview
Hummingbird is a technology company that provides a platform for managing anti-money laundering (AML) operations and enhancing anti-money laundering and counter-terrorist financing investigations. The platform assists compliance professionals, law enforcement agents, and financial institutions in collecting case information, conducting investigations, and reporting suspicious behaviors. The platform offers products such as customer screening, transaction monitoring, financial crime investigations, and regulatory reporting. It utilizes AI to automate routine casework, including enhanced due diligence, AML triage, and Suspicious Activity Report (SAR) filing. The company also provides an API for validating and filing regulatory reports. The platform's SAR/STR filing technology automates report generation and electronic filing to Financial Intelligence Units (FIUs) globally. Clients include Plaid, Raymond James, Crypto.com, Stripe, Coinbase, Evolve Bank & Trust, and Upgrade.
Culture
Hummingbird operates as a remote-first, fully distributed company. The company focuses on diversity, equity, inclusion, and belonging. The company offers flexible working hours. Candidates who do not meet every qualification listed in a job description are encouraged to apply.
Technology Story
Hummingbird's platform uses AI for automating tasks such as enhanced due diligence, AML triage, and Suspicious Activity Report (SAR) filing. The platform includes patented SAR/STR filing technology. The company also provides an API for validating and filing regulatory reports. Technologies used by Hummingbird include Domain Not Resolving, DNSSEC, reCAPTCHA, U.S. Server Location, Cloudflare JS, CDN JS, CrUX Top 50m, jQuery CDN, Amazon S3, and Amazon Route 53. Experience with APIs, SQL, and familiarity with coding languages, Workato or other iPaaS solutions are considered for technical roles.
Why Work Here
Hummingbird is a remote-first, fully distributed company with flexible working hours. Employees can work from within the U.S. and from east coast hours for international customers in specific roles. The company's hires contribute to shaping the company's future.
Benefits and Perks
Competitive compensation including cash and equity.