Customer Success Manager
New
H
HummingbirdCompliance software
Remote-first (US based)Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisComplianceCustomer SuccessSaaS
Requirements
- Experience in a Customer Success Manager role.
- Ideally, experience at a SaaS company managing enterprise accounts.
- Financial institution or fintech experience is a plus.
- Ability to build customer relationships and engage stakeholders at all levels.
- Experience turning stakeholder conversations into action and successful outcomes.
- Analytical mindset and ability to use data to identify trends and help customers.
- Resourcefulness and initiative to create playbooks when none exist.
- Curiosity and commitment to keeping current as the product and industry evolve.
Responsibilities
- Develop strong client relationships and partner with customers, especially management and senior stakeholders.
- Build and execute strategic account plans to drive customer satisfaction, retention, and growth.
- Advise customers on best practices and help them navigate how AI is changing compliance work.
- Translate changes in compliance work into practical next steps and measurable ROI for customers.
- Collaborate with teams across Hummingbird.
- Solve customer problems with creativity, empathy, and pragmatism.
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