Customer Success Manager
New
S
SiftFraud prevention
Remote - USAFull-TimeManager
Salary$110K - $152K; $110K – $152K • Offers Equity
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Job Details
- Experience
- 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role, or equivalent practical experience
- Required Skills
- Problem SolvingCustomer SuccessSaaSCritical thinkingAccount Management
Requirements
- Have 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role, or equivalent practical experience.
- Demonstrate critical thinking and problem-solving skills when working through ambiguous customer situations.
- Build trusted customer relationships and represent customer needs internally.
- Use AI/LLM tools such as ChatGPT, Claude, or Cowork in day-to-day work and demonstrate fluency with AI-assisted workflows.
- Communicate effectively with technical and non-technical audiences.
- Nice to have: experience in fraud, payments, or trust and safety.
- Nice to have: a bachelor's degree in a relevant field, or equivalent practical experience.
- Nice to have: experience supporting or contributing to strategic business reviews such as QBRs.
- Nice to have: familiarity with SaaS products.
Responsibilities
- Serve as a day-to-day point of contact for a portfolio of accounts and build customer relationships.
- Diagnose the underlying needs behind customer requests and involve senior team members in ambiguous or high-stakes situations.
- Help customers adopt Sift platform features relevant to their goals and track progress toward measurable outcomes.
- Represent customer feedback and needs internally and partner with senior CSMs and other teams on escalations.
- Help prepare and contribute to QBRs and other customer-facing reviews.
- Develop working knowledge of Sift's product and the fraud landscape, and contribute best practices to the team.
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