AI-Native Client Success Manager
New
B
Bask HealthTelehealth SaaS
United Kingdom. United States. CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
- Have e-commerce experience, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
- Have experience managing large or enterprise-sized client portfolios.
- Demonstrate hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs in professional workflows.
- Have experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.
- Be able to give examples of using AI to solve problems, improve efficiency, or deliver measurable business results.
- Understand client onboarding, adoption, retention, renewals, and account expansion.
- Use client engagement data and performance metrics to identify risks and growth opportunities.
- Be able to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.
- Use good judgment with sensitive client information and follow company privacy and security requirements when using AI tools.
- Have strong written and verbal communication and organizational skills, including the ability to manage multiple accounts and priorities.
- Be comfortable collaborating across teams and working in a fast-paced startup environment.
- Work weekends.
Responsibilities
- Own the client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.
- Build client relationships and help clients launch and grow their businesses on the Bask platform.
- Use AI tools and LLMs to research client needs, structure problems, draft communications, and improve workflows.
- Develop AI-assisted workflows and automations for onboarding, account management, follow-ups, and troubleshooting.
- Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.
- Help clients launch medications and identify opportunities to expand their product offerings.
- Troubleshoot platform, workflow, and order-related issues and identify solutions.
- Monitor client health, platform usage, and engagement metrics to identify churn risks and growth opportunities.
- Deliver platform demonstrations, answer technical questions, and recommend ways for clients to get more value from Bask.
- Validate, measure, document, and share successful AI-assisted processes and workflows with the Client Success team.
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