Senior Customer Development Executive
New
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Lyra HealthMental health care
Listing location: United States; Workplace type: RemoteFull-TimeSenior
SalaryThe anticipated annual base salary range for this full-time position is $171,000 to $236,000. This role may also be eligible for commission payments.
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Job Details
- Experience
- 12+ years of experience in account executive, customer success, or renewal-focused sales roles.
- Required Skills
- SalesforceStakeholder managementCustomer SuccessAccount Management
Requirements
- Have 12+ years of experience in account executive, customer success, or renewal-focused sales roles.
- Demonstrate the ability to meet or exceed expansion and renewal targets.
- Bring strong communication and stakeholder-management skills.
- Build trust and handle objections diplomatically using high emotional intelligence.
- Use customer data and product-usage insights with an analytical mindset.
- Be comfortable with contract terms and commercial discussions.
- Have proficiency with Salesforce, Gainsight, or an equivalent CRM.
- Preferred: Experience in B2B healthcare companies.
- Preferred: Experience in a CS-led or post-sale sales model.
- Preferred: Understanding of the healthcare landscape and customer pain points.
Responsibilities
- Own the commercial relationship for a book of existing customers.
- Identify customer needs and drive upsell and cross-sell opportunities.
- Lead renewal processes, including pricing discussions and contract negotiations for customers going out to RFP/RFI for renewal.
- Partner with Customer Success Managers to align strategic account plans with customer objectives.
- Understand customer business models, usage trends, and product adoption to inform growth strategies.
- Maintain accurate forecasts and updates in Salesforce or a CRM.
- Collaborate with Product, Marketing, and Support teams.
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