Technical Support Engineer
New
C
CriblObservability telemetry
Remote - GermanyFull-TimeJunior
Salary92,200 - 120,000 EUR per year
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Job Details
- Experience
- 2+ years experience with Cribl Products; 8 -15 years supporting distributed, Big-Data, solutions.
- Required Skills
- AWSJavascriptAzureRESTful APIsLinuxNetworking
Requirements
- Have 2+ years of experience with Cribl products.
- Have 8–15 years of experience supporting distributed Big Data solutions.
- Hold a BS degree in Computer Science or a similar degree, or have equivalent work experience.
- Bring strong technical troubleshooting and problem-solving skills, including the ability to address complex technical issues.
- Have client-facing skills and strong written and verbal communication skills.
- Have experience with Big Data, Big Data storage solutions, Linux, AWS, Azure, networking, APIs, and certificates.
- Have experience with regular expressions and JavaScript.
- Be available for stand-by, on-call, or off-hours duties.
- Experience with Splunk, Elastic, Kafka, Kinesis, or related technologies is a bonus.
- Experience with GCP or other cloud platforms is a bonus.
Responsibilities
- Provide technical support to enterprise customers and partners through Slack, email, online meetings, and other channels.
- Research, diagnose, and troubleshoot customer issues, and identify solutions.
- Reproduce unresolved issues and escalate them to the appropriate internal teams using standard procedures.
- Provide prompt, accurate customer feedback and set achievable expectations.
- Record and close customer issues.
- Document and share technical knowledge through knowledge-base notes, articles, Slack, Cribl Curious, and team sessions.
- Create and update reference materials to enable the team.
- Mentor Support Engineers and direct technical success during customer escalations.
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