- Conduct technical discovery with EU prospects and customers, Sales, and Account Management.
- Partner with EU Sales on technical strategy from discovery through architecture approval.
- Map payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties.
- Architect solutions using VGS capabilities, including vaulting, card management, tokens, Account Updater, 3DS, wallet payments, account validation, and data security.
- Create architecture diagrams, proposals, demos, and proofs of concept, and support RFIs and security reviews.
- Hand off approved solution designs to Implementation and provide technical oversight through go-live.
- Serve as the solution-level escalation point for Support and help diagnose customer setup issues.
- Reproduce and diagnose support issues using cURL, Postman, logs, and network troubleshooting.
- Resolve issues, identify workarounds, or escalate actionable bug reports to Engineering.
- Turn customer and market feedback into product-roadmap input and reusable architectures, integration patterns, and team enablement.