Support Engineer
New
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n8nWorkflow automation
Workplace: Remote; Secondary Locations: Estonia, Latvia, Slovenia, Hungary, Portugal, Germany, Austria, Finland, Ireland, Bulgaria, Denmark, Belgium, Czech Republic, United Kingdom, Croatia, Spain, GreeceFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years in technical support, solutions engineering, or similar roles
- Required Skills
- AWSDockerGCPAzureRESTful APIsLinuxTechnical support
Requirements
- Have 3+ years of experience in technical support, solutions engineering, or a similar role.
- Have hands-on experience building and debugging n8n workflows in production environments.
- Be comfortable debugging APIs, webhooks, authentication, and data flows.
- Be familiar with AWS, GCP, or Azure.
- Have basic Linux troubleshooting fundamentals.
- Understand networking basics, including DNS, SSL/TLS, and HTTP/HTTPS.
- Be able to work with Docker or Kubernetes to deploy and debug automation environments.
- Explain technical issues clearly and document troubleshooting steps effectively.
- Share knowledge and best practices through team discussions, presentations, documentation, or internal playbooks and tools.
- Nice to have: familiarity with automation tools such as Zapier, Make, or Airflow.
- Nice to have: familiarity with Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry.
- Nice to have: knowledge of OAuth2, OIDC, SAML, or JWT flows.
- Nice to have: working knowledge of JavaScript, JSON, and basic SQL, with familiarity with relational databases such as PostgreSQL.
Responsibilities
- Own and resolve helpdesk tickets for non-enterprise customers, initially handling account management, account access, plans, subscriptions, and billing questions.
- Provide clear, helpful, and timely responses to customer problems.
- Identify repetitive, non-technical ticket categories that could be automated.
- Build and improve automations to help Team Delta handle growing ticket volumes.
- Streamline support workflows so customers can find answers more easily.
- Share recurring customer questions and product friction points with Product.
- Create and maintain customer documentation and internal knowledge resources.
- Participate in team meetings and cross-functional discussions to share insights and align on priorities.
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