Solutions Support Engineer
V
VGSPayments infrastructure
Solutions Support Engineer in Europe, Willingness to work EU business hours on a sustained basis; a few hours of overlap with the US team towards the end of your day.Full-TimeSenior
Salary85,000 - 125,000 USD per year
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Job Details
- Languages
- English at C1 or above, written and spoken.
- Experience
- 5+ years in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, with some of it in a senior or lead capacity.
- Required Skills
- PythonJavaJavascriptRubyRESTful APIsPostman
Requirements
- Have 5+ years in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, with some experience at senior or lead level.
- Demonstrate the ability to work independently as the technical expert in a customer-facing role.
- Have a background at a merchant, PSP, processor, acquirer, issuer, card network, or payment infrastructure company.
- Bring experience with large-scale card or credential migrations and multi-PSP, payment orchestration, processor-routing, or payment portability strategies.
- Know PCI DSS, data security, privacy, and compliance architecture.
- Have a strong command of HTTP, REST APIs, and proxies, and independently debug DNS, TCP/IP, routing, and TLS/SSL handshake issues.
- Be able to read and debug code and write working code examples in at least one of Python, JavaScript, Java, or Ruby.
- Explain complex concepts to technical and non-technical audiences, create solution diagrams, support executive briefings, and coach colleagues.
- Have English proficiency at C1 or above, written and spoken.
- Be willing to work EU business hours on a sustained basis.
Responsibilities
- Conduct technical discovery with EU prospects and customers, Sales, and Account Management.
- Partner with EU Sales on technical strategy from discovery through architecture approval.
- Map payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties.
- Architect solutions using VGS capabilities, including vaulting, card management, tokens, Account Updater, 3DS, wallet payments, account validation, and data security.
- Create architecture diagrams, proposals, demos, and proofs of concept, and support RFIs and security reviews.
- Hand off approved solution designs to Implementation and provide technical oversight through go-live.
- Serve as the solution-level escalation point for Support and help diagnose customer setup issues.
- Reproduce and diagnose support issues using cURL, Postman, logs, and network troubleshooting.
- Resolve issues, identify workarounds, or escalate actionable bug reports to Engineering.
- Turn customer and market feedback into product-roadmap input and reusable architectures, integration patterns, and team enablement.
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