Account Manager

New

ApaleoHospitality technology

Munich/ Berlin/ Germany remoteFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Fluent German and business-fluent English; French is considered a plus.
Required Skills: NegotiationHubSpotAccount ManagementCRM

Bring proven experience in account management, sales, or another commercial customer-facing role, ideally in B2B SaaS.
Show commercial drive and enjoy owning targets, identifying opportunities, and closing them.
Have relationship-building and negotiation skills with stakeholders.
Bring a customer-centric mindset.
Be intellectually curious and enjoy solving complex problems.
Work in a structured, self-driven way and manage a portfolio independently.
Use KPIs and account data to guide decisions.
Be fluent in German and business-fluent in English.
Be open to occasional travel to customers and industry events.
Hospitality industry or hospitality technology experience is a plus.
Experience with HubSpot or a similar CRM is a plus.
French is considered a plus.

Own a portfolio of mid-market hospitality accounts and support the pooled customer base.
Build relationships with owners and senior decision makers and act as a partner on their broader business strategy.
Drive renewals, upsells, and cross-sells through to close.
Develop account plans to increase adoption, revenue, and long-term value.
Run regular business reviews with priority customers.
Track account health using commercial, usage, and engagement data, and act early on churn risk.
Lead day-to-day commercial conversations and negotiations with owners, general managers, and finance leads.
Work with Customer Success to align account plans, account health, and customer outcomes.
Coordinate support from Legal, Finance, Product, and other teams.
Keep pipeline, forecast, and account data accurate in the CRM, and share customer feedback and market insights.

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