Enterprise Account Manager, Rosetta Stone Europe
New
I
IXL LearningLanguage learning
This is a full-time remote position for candidates in Germany.Full-TimeManager
SalaryThe base salary range for this full-time position is €55,000 - €65,000 + commission eligibility + benefits.
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Job Details
- Languages
- Business-fluent German and Spanish (C1/C2) for daily customer communication, negotiations, and presentations; fluent English for internal collaboration; French and/or Italian is a plus.
- Experience
- 3-4 years of experience in Account Management/Customer Success, Renewal Sales, or Inside Sales
- Required Skills
- Data AnalysisSalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Hold a bachelor's degree.
- Have 3-4 years of experience in account management, customer success, renewal sales, or inside sales.
- Be business-fluent in German and Spanish (C1/C2) for daily customer communication, negotiations, and presentations.
- Be fluent in English for internal collaboration.
- Have experience with Salesforce or a comparable CRM.
- Bring strong data analysis skills and be comfortable turning usage and adoption data into customer insights and renewal risk signals.
- Demonstrate strong written and verbal communication and the ability to present and influence effectively.
- Have strong organizational skills, attention to detail, and time management.
- French and/or Italian is a plus.
- Experience selling to HR or L&D buyers, or familiarity with the CEFR framework, is a plus.
Responsibilities
- Reach out to customers through phone, email, and targeted campaigns to secure license renewals and drive expansion.
- Consult on purchasing options, prepare pricing proposals, and follow up through close.
- Assess customer needs and values to support customer experience, product adoption, usage, and engagement.
- Coordinate, deliver, and track implementation services for targeted strategic accounts.
- Communicate product enhancements and benefits to existing customers.
- Analyze account and usage data to prepare customer consultations and share results and impact.
- Run business reviews with customer stakeholders across HR, L&D, procurement, and executive sponsorship.
- Develop targeted campaigns to upsell and expand existing accounts, and identify cross-sell opportunities for Emmersion language assessment.
- Partner with the New Business team on expansion and maintain customer information and opportunity tracking in Salesforce.
- Forecast renewals and expansion in Salesforce, flag churn risks, and gather customer feedback.
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