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Apaleo

Apaleo

One API-driven platform and ecosystem to run hospitality businesses globally, SaaS, PaaS, Payment

51-100 employees
Founded 2017
$21.1M series b
Hospitality
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
HospitalitySaaSPaaSInformation TechnologyEnterprise SoftwareSoftware

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions3

Remote-first across EuropeFull-TimeHospitality Tech, SaaSPosted
Head of Customer Success & Onboarding
  • Define and own the Customer Success strategy, team structure, lifecycle methodology, and key metrics (NRR, churn, CSAT, adoption).
  • Lead, coach, and grow a team of Customer Success Managers, setting standards for ownership and customer impact.
  • Build scalable, repeatable CS processes across the full post-onboarding lifecycle.
  • Own Apaleo’s most important customer relationships, guiding executive-level business reviews.
  • Represent the Voice of the Customer at the leadership level, translating insights into actionable feedback for other teams.
  • Define and track customer health using data and tooling to proactively manage risk and identify growth opportunities.
  • Partner cross-functionally with Sales, Marketing, Product, and Engineering for a seamless customer experience.
  • Set the strategic direction for onboarding, working closely with the Onboarding Lead.
  • Act as the senior escalation point for complex onboarding issues.
  • Represent onboarding performance at the leadership level, translating KPIs into business impact narratives.
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About Apaleo

Apaleo is revolutionizing the hospitality industry by providing a modular, AI-powered infrastructure that enables hotels to automate operations and deliver personalized guest experiences. Founded in 2017, Apaleo offers a cloud-based property management system (PMS) and an open API-first platform. This allows hotels to integrate over 250 specialized applications and build customized technology stacks. Apaleo's platform manages over 85,000 units across 1,700 properties in more than 30 countries, serving global brands like citizenM and easyHotel.

How We Work

Apaleo fosters a culture of freedom with accountability, encouraging boldness and ownership. They prioritize diversity and inclusion, with a team comprising over 20 nationalities. The company values open communication, collaboration, and continuous learning. Flexible work options, including remote, hybrid, or on-site setups, are available depending on the role.

Engineering at Apaleo

Apaleo’s platform is built on a modern MACH architecture: Microservices-based, API-first, Cloud-native, and Headless. This design ensures scalability, adaptability, and reliability, allowing for seamless integration of new features and rapid innovation. Engineers at Apaleo craft AI-ready data warehouse solutions, focusing on real-time analytics, automation, and intelligent recommendations. They build modular data layers that connect diverse data types, empowering AI agents to process insights autonomously. The team develops smart reporting APIs for property and chain-level analytics, enabling seamless third-party app integration. They ensure data accuracy and high-performance data pipelines through best practices in data architecture and ETL processes.

Why Join Us

  • Shape the future of hospitality tech by driving innovation with an AI-first platform.
  • Benefit from 360° feedback, a dedicated learning budget, and an evolving career framework.
  • Enjoy autonomy and ownership in an environment built on trust, transparency, and collaboration.
  • Contribute to a diverse and international team of passionate professionals from over 20 nationalities.
  • Experience a high-performance culture that values growth, impact, and continuous improvement.

Benefits & Perks

  • 30 days of paid vacation per year, plus local public holidays.
  • Permanent employment contract via local Employer of Record (EOR) partner.
  • Comprehensive statutory benefits (healthcare, pension, insurance, etc.) according to local regulations.
  • Free public transportation (Germany).
  • Subsidized sports membership (Germany).
  • Annual €1,000+ budget for learning and development.

Tech Stack

serverpaymentmobile