Junior Account Manager
New
S
ShiftmoveFleet management
GermanyFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Deutsch auf C2-Niveau, Englisch mind. B2
- Experience
- Erste Berufserfahrung im Account Management, Customer Success oder B2B-Vertrieb
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have initial experience in account management, customer success, or B2B sales.
- Be open to feedback and motivated to develop continuously.
- Enjoy customer contact and building long-term customer relationships.
- Stay organized while managing multiple customers and tasks.
- Communicate clearly and persuasively with customers.
- Have German language proficiency at C2 level.
- Have English language proficiency at least at B2 level.
- Experience with SaaS, fleet management, or automotive is a plus, but not required.
Responsibilities
- Manage a portfolio of approximately 300–400 existing SMB customers and prioritize accounts effectively.
- Handle customer inquiries, coordinate appointments, and screen accounts to identify commercial opportunities.
- Manage contract renewals, prepare offers, and conduct pricing negotiations.
- Identify upsell and cross-sell potential with the Customer Success team and develop opportunities.
- Communicate with different customer stakeholders and guide complex decision-making processes.
- Keep opportunities and account developments up to date in Salesforce and Planhat.
- Create realistic pipeline forecasts and maintain an up-to-date pipeline.
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