Director, Client Engagement (Knowledge & Legal Research Services)
New
H
HarborLegal research services
Fully remote role that can be worked from anywhere in the United States, United Kingdom, or CanadaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
- Required Skills
- Salesforce
Requirements
- Bachelor’s degree required.
- Master’s degree in Library and Information Science (MLIS), JD, or another relevant advanced degree preferred.
- Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment.
- Experience developing client relationships and shaping new engagements, ideally in advisory or managed services.
- Experience developing proposals, Statements of Work, and scoping or pricing inputs.
- Strong understanding of the priorities of law firm library, research, and knowledge functions.
- Experience with thought leadership, events, or market-facing programmes.
- Excellent communication, facilitation, and presentation skills, including the ability to engage credibly with senior stakeholders.
- Strong commercial judgement and a collaborative approach to working with delivery teams.
- Experience with Salesforce or similar CRM platforms preferred.
- Reliable internet connection for virtual working.
- Approximately 20–30% travel.
Responsibilities
- Build a pipeline of Knowledge & Research Services engagements through market relationships, existing clients, and referrals.
- Lead discovery conversations and shape client needs into practical engagement approaches with subject matter and delivery experts.
- Develop proposal scopes, assumptions, and resourcing with delivery leaders, and contribute to pricing and commercial models.
- Track opportunities and contribute to pipeline reviews and forecasting.
- Own growth, performance, and P&L for Interim Research services, overseeing delivery quality and placement success.
- Lead handovers to delivery, stay connected through engagements, support client communication, and resolve scope questions.
- Oversee the planning and delivery of BLISS and LINKS and use their insights to inform the practice’s point of view.
- Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars.
- Build relationships with legal-market library, research, knowledge, and innovation leaders and represent Harbor at industry events, client meetings, and roundtables.
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