Director of Client Success - Revenue Cycle Management
New
E
EnableCompHealthcare revenue cycle
United States - RemoteFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Required Skills
- SalesforceMicrosoft OfficeAccount Management
Requirements
- Bachelor’s degree in Business, Sales/Marketing, or a related field of study.
- 7–10 years of demonstrated account management experience in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Experience with claims billing and IT/EDI systems is preferred.
- Experience with CRM software, such as Salesforce.com.
- Strong computer proficiency, including MS Office applications such as Word, Excel, and Outlook.
- Professional presentation skills for developing and communicating analytics, results, and ROI to stakeholders.
- Strong analysis and problem-solving skills.
- Experience managing stressful situations, difficult conversations, obstacles, and action plans.
- Able to manage conflicting priorities and adapt flexibly.
- Up to 30% travel required.
Responsibilities
- Participate throughout the client lifecycle, including sales, implementations, project go-lives, business reviews, and cross-sell identification.
- Oversee client success activities for designated clients and manage client obligations.
- Track client performance goals and regularly review status, progress, value, and ROI with clients.
- Prepare and deliver monthly and quarterly client reporting packages with relevant metrics and benchmarks.
- Collaborate with internal teams on client-specific strategies, action plans, issue resolution, revenue growth, and cross-sell opportunities.
- Work with IT and Product Support on file corrections, updates, and automation.
- Schedule and attend client meetings, prepare agendas and presentation materials, and produce meeting summaries and deliverables.
- Support implementation rollouts and manage client deliverables after implementation.
- Manage KPI metrics, including customer surveys, scoring, and client retention goals.
View Full Description & ApplyYou'll be redirected to the employer's site
