Client Success Director - Revenue Cycle
New
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EnableCompHealthcare revenue cycle
REMOTE - MIDWESTFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Required Skills
- SalesforceMicrosoft OfficeAccount ManagementClient relationship managementCRM
Requirements
- Bachelor’s degree in Business, Sales/Marketing, or a related field of study, or an equivalent combination of education and experience.
- 7–10 years of demonstrated account management experience in healthcare technology, specifically engaging hospital revenue cycle management.
- Experience with CRM software such as Salesforce.
- Strong computer proficiency and ability to use MS Office, including Word, Excel, and Outlook.
- Experience with claims billing and IT/EDI systems is preferred.
- Effective professional presentation skills for communicating analytics, results, and ROI to stakeholders.
- Strong written and oral communication skills for internal stakeholders and external clients.
- Demonstrated ability to manage stressful situations, difficult conversations, and action planning.
- Strong analysis and problem-solving skills, with the ability to manage conflicting priorities and adapt.
- Able to work independently and collaborate with internal departments and leaders.
- Up to 30% travel required.
Responsibilities
- Participate in the full client lifecycle, including sales, implementations, project go-lives, business reviews, and cross-sell identification.
- Oversee Client Success activities for designated clients and manage client obligations and satisfaction.
- Track client performance goals and KPIs, and meet regularly with clients to review progress, value, and ROI.
- Prepare and deliver monthly and quarterly client reporting packages with relevant metrics and benchmarks.
- Collaborate with internal teams on client-specific strategies, action plans, issue resolution, and revenue opportunities.
- Work with IT and Product Support on file corrections, updates, and automation.
- Schedule and attend client meetings, prepare agendas and presentations, and produce meeting summaries and deliverables.
- Support implementation rollouts and manage client deliverables after implementation.
- Participate in internal account reviews, including sales forecasting and at-risk account reviews.
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