Client Delivery Manager - Revenue Cycle
New
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EnableCompHealthcare revenue cycle
United States - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
- Required Skills
- Client relationship managementCross-functional collaborationCRM
Requirements
- Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field; equivalent combination of education and experience will be considered.
- 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments.
- Foundational understanding of operational workflows, data interpretation, and client support models.
- Ability to independently manage client relationships and operational discussions.
- Strong analytical skills, including the ability to interpret data and translate it into actionable insight.
- Written and verbal communication skills, including client-facing presentation experience.
- Ability to influence without authority in cross-functional environments.
- Strong organizational skills and attention to detail.
- Ability to escalate issues appropriately with clarity and confidence.
- Timely and regular attendance.
Responsibilities
- Own operational alignment for assigned client accounts and develop working knowledge of contracts, SLAs, service-line scope, workflows, and operational dependencies.
- Translate operational performance data into narratives that explain drivers, risks, and opportunities.
- Monitor operational performance indicators and inventory health, identify emerging issues, and recommend corrective actions.
- Lead root cause analysis with Revenue Services and other internal teams, and develop action plans with clear ownership, sequencing, and follow-up.
- Prepare and facilitate monthly operational reviews and recurring client touchpoints, including agendas, reporting narratives, and discussion materials.
- Lead client discussions, document meeting outcomes and decisions, and ensure follow-through on action items.
- Coordinate with Revenue Services, Client Success, Implementation, Product, and Technology teams to align priorities, risks, and commitments.
- Maintain accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems.
- Identify recurring themes and improvement opportunities across the client portfolio, and contribute to process and workflow improvements.
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