Client Growth & Success Manager
New
J
JobgetherHealthcare programs
This role ... based in the United States.Full-TimeManager
SalaryAnnual base salary: $100,000–$115,000 USD. Bonus-eligible compensation. Opportunity for equity participation.
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Job Details
- Experience
- At least 3 years of experience in client success, account management, or a similar customer-facing role within a SaaS, healthcare, or services-driven organization.
- Required Skills
- Data AnalysisSalesforceStakeholder managementAccount ManagementCRM
Requirements
- At least 3 years of experience in client success, account management, or a similar customer-facing role within SaaS, healthcare, or a services-driven organization.
- Demonstrated success driving client growth, engagement, satisfaction, and retention.
- Proven track record of meeting or exceeding renewal and/or upsell targets.
- Strong relationship-building, presentation, and stakeholder management skills.
- Ability to translate performance data into clear recommendations and prioritize accounts using data.
- Experience managing a diverse, high-volume client portfolio.
- Working knowledge of CRM platforms, preferably Salesforce, including pipeline management, renewal forecasting, and opportunity tracking.
- Comfort using data tools and AI to improve productivity and client insights.
- Ability to build repeatable playbooks, templates, and scalable engagement strategies.
- Strong problem-solving, organizational, and prioritization skills.
- Willingness and ability to travel as needed.
Responsibilities
- Manage a high-volume portfolio of mid-sized employer clients and serve as the primary contact for client relationships and long-term success.
- Build relationships with client and consultant stakeholders and align program goals, performance indicators, and priorities.
- Use data and performance insights to improve engagement, program adoption, satisfaction, and outcomes.
- Prepare client reports, return-on-investment analyses, and business reviews.
- Monitor client health, prioritize accounts by risk and opportunity, and implement retention strategies.
- Develop strategies to increase program adoption and member participation throughout the customer lifecycle.
- Collaborate with Marketing on engagement campaigns, lifecycle communications, and client-facing materials.
- Manage renewals and pursue upsell and expansion opportunities to meet targets.
- Maintain client, pipeline, renewal, and forecast information in Salesforce or other CRM systems.
- Coordinate client escalations and resolutions across internal teams.
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