Senior Manager, Client Growth & Success

Twin HealthDigital health

Location: Remote, USA; This remote opportunity is available to US based persons.Full-TimeManager

SalaryThe compensation range for this position is $130,000 - $145,000 annually. This position is bonus eligible.

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Job Details

Experience: 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits.
Required Skills: Data AnalysisCross-functional Team Leadership

Have 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits.
Bring experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups; this is strongly preferred.
Demonstrate a track record of strategic client partnerships that drive adoption, retention, revenue growth, and long-term business value.
Have experience working in matrixed organizations with executive, clinical, operational, and technical stakeholders.
Understand benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
Bring strong relationship-building, communication, presentation, and executive influencing skills.
Use analytical, strategic thinking, and problem-solving abilities to translate data into actionable recommendations.
Demonstrate the ability to influence without direct authority and lead cross-functional initiatives.
Be highly organized, detail-oriented, accountable, and consistent in follow-through.
Be comfortable navigating ambiguity and balancing priorities in a fast-paced environment.
Be willing and able to travel as needed.
Experience coaching or mentoring colleagues is preferred.

Manage a portfolio of mid-sized enterprise clients and build strategic relationships with executive, HR, benefits, clinical, and operational stakeholders.
Develop expertise in Twin Health programs, clinical operations, implementation, and growth marketing to advise clients.
Use data to recommend improvements to program adoption, member engagement, clinical outcomes, and client satisfaction.
Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations.
Monitor client health, identify risks, and develop mitigation strategies for satisfaction, adoption, and retention.
Develop strategies to increase program adoption, stakeholder engagement, and member participation.
Own the client renewal lifecycle and identify expansion and upsell opportunities.
Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development to deliver the client experience.
Partner with Marketing to create client success stories, case studies, and engagement materials.
Coach and mentor Client Growth & Success Managers and support them through complex client situations.

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