Client Growth & Success Manager
New
T
Twin HealthDigital health
Location: Remote, USA; This remote opportunity is available to US based persons.Full-TimeManager
SalaryThe compensation range for this position is $100,000 - $115,000 annually. This position is bonus eligible.
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Job Details
- Experience
- 3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization.
- Required Skills
- Data AnalysisSalesforceAccount Management
Requirements
- Have 3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization.
- Demonstrate a track record of driving client growth, engagement, and retention.
- Demonstrate experience meeting or exceeding renewal and/or upsell quotas.
- Have strong analytical and data storytelling skills and experience using data to guide prioritization.
- Be skilled at managing a diverse, high-volume client portfolio and prioritizing time based on client risk and opportunity.
- Be able to build and use repeatable playbooks, templates, and one-to-many client motions.
- Have working knowledge of CRM tools; Salesforce is preferred.
- Be comfortable using data tools and AI to work efficiently and improve client service at scale.
- Have strong problem-solving skills and be comfortable navigating ambiguity and working independently.
- Be highly organized, detail-oriented, and able to follow through.
- Be able to work cross-functionally and travel as needed.
Responsibilities
- Manage a high-volume portfolio of mid-sized employer clients as the single point of accountability.
- Build relationships with client and consultant stakeholders and align on goals and KPIs.
- Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction.
- Prepare client reporting, ROI analyses, and business reviews tailored to client objectives.
- Monitor client health and address risks to satisfaction and retention.
- Lead strategies to maximize program adoption and member engagement.
- Manage renewals and pursue expansion and upsell opportunities to meet quotas.
- Maintain renewal and expansion pipeline and forecast data in Salesforce.
- Coordinate resolution of client escalations across internal teams.
- Share client insights with internal teams and collaborate on engagement campaigns and materials.
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