Client Growth & Success Principal Manager
T
Twin HealthDigital health
Location: Remote, USA; This remote opportunity is available to US based persons.Full-TimeManager
SalaryThe compensation range for this position is $150,000 - $175,000 annually. This position is bonus eligible.
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare.
- Required Skills
- Data Analysis
Requirements
- 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare.
- Experience supporting large, complex enterprise organizations is strongly preferred.
- Proven ability to build strategic client partnerships that drive adoption, retention, revenue growth, and long-term business value.
- Experience managing matrixed enterprise organizations with executive, clinical, operational, and technical stakeholders.
- Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
- Ability to translate data into actionable recommendations using analytical, strategic-thinking, and problem-solving skills.
- Ability to influence without direct authority and lead cross-functional initiatives.
- Strong relationship-building, communication, presentation, and executive influencing skills.
- Highly organized, with attention to detail, accountability, and follow-through.
- Comfort navigating ambiguity and balancing priorities in a fast-paced environment.
- Willingness and ability to travel as needed.
- Experience scaling programs across large, geographically distributed populations during growth or expansion is preferred.
Responsibilities
- Build and maintain strategic relationships with executive, HR, benefits, clinical, and operational stakeholders.
- Develop expertise in Twin Health programs, clinical operations, implementation, and growth marketing to advise clients.
- Use data and performance insights to recommend improvements to adoption, engagement, clinical outcomes, and client satisfaction.
- Prepare executive business reviews, ROI analyses, and strategic recommendations tailored to client goals.
- Monitor client health, identify risks, and develop mitigation strategies for satisfaction, adoption, retention, and partnership success.
- Develop and execute strategies to increase program adoption, stakeholder engagement, and member participation.
- Own the client renewal lifecycle and identify expansion and upsell opportunities.
- Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development to support enterprise partnerships.
- Collaborate with Marketing and Member Marketing on client success stories, promotional strategies, and engagement toolkits.
View Full Description & ApplyYou'll be redirected to the employer's site
