Client Success Director - Revenue Cycle
New
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EnableCompHealthcare technology
United States - RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Required Skills
- SalesforceMS OfficeClient relationship management
Requirements
- Bachelor’s degree in Business, Sales/Marketing, or a related field of study.
- 7–10 years of demonstrated account management experience in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Experience with CRM software, such as Salesforce.com.
- Strong computer proficiency and ability to use MS Office applications, including Word, Excel, and Outlook.
- Effective professional presentation skills for communicating analytics, results, and ROI to stakeholders.
- Strong written and oral communication skills for internal stakeholders and external clients.
- Strong analysis and problem-solving skills.
- Ability to work independently and collaborate with internal departments and leaders.
- Ability to manage conflicting priorities and adapt to changing needs.
- Ability to manage stressful situations and difficult conversations, communicate challenges, and develop action plans.
- Up to 30% travel required.
- Experience with claims billing and IT/EDI systems is preferred.
Responsibilities
- Manage and grow client relationships through hands-on partnership and collaboration with operations and sales leadership.
- Participate throughout the client lifecycle, including sales, implementations, project go-lives, and business reviews.
- Oversee Client Success activities for designated clients and manage client obligations and satisfaction.
- Track client performance goals and meet with clients to review status, progress, value, and ROI across product lines.
- Generate and deliver monthly and quarterly reporting packages with relevant metrics and benchmarks.
- Coordinate with internal teams on client strategies, action plans, issue resolution, revenue growth, and cross-sell opportunities.
- Work with IT and Product Support on file corrections, updates, and automation.
- Schedule and attend client meetings, prepare agendas and presentation materials, and produce meeting summaries and deliverables.
- Support implementation rollouts and manage client deliverables after implementation.
- Manage KPI metrics, including customer surveys, scoring, and client retention goals.
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