Operations Support Coordinator
New
H
Hunt StHospitality
Looking for Philippines-based candidates, Align with AU business hours (approx. 9 AM - 5 PM, Monday to Friday)Contract
Salary1,200 - 1,500 AUD per month
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Job Details
- Languages
- Strong written English
- Required Skills
- Project CoordinationMicrosoft ExcelPowerPoint
Requirements
- Experience in operations coordination, project coordination or business administration.
- Advanced Microsoft Office skills, particularly Excel and PowerPoint.
- Strong written English for clear, professional communication with venue owners and leaders.
- Strong analytical, communication and problem-solving skills.
- Sound judgement on when to resolve, route or escalate requests.
- Strong organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Ability to work with multiple stakeholders across geographically dispersed locations.
- Experience with a ticketing or help desk system such as FreshDesk or Zendesk is highly regarded.
- Hospitality, retail, franchise or multi-site experience is highly regarded.
- Candidates are expected to disclose existing ongoing roles or client work and reflect this engagement on their LinkedIn profile as an independent contractor.
Responsibilities
- Manage the Operations support desk inbox and ticketing system as the single point of entry for site enquiries.
- Triage requests by category and priority, resolve straightforward requests using the FAQ, Knowledge Sheet or published policy, and escalate new or complex requests.
- Route requests to the appropriate Support Office Help Desk and track them through to resolution.
- Track performance against target response times and prepare response time reporting for Quarterly Business Reviews.
- Maintain the Precedent Log, review monthly request trends, and draft FAQ updates for approval.
- Produce monthly reports on repeat requests and emerging issues across the network.
- Track audit schedules and results, and follow up outstanding actions with sites.
- Provide administrative support to the Head of Operations and prepare meeting packs, agendas, minutes and follow-up actions.
- Prepare presentations and documents to brand standards using PowerPoint, Excel and Word.
- Maintain operational calendars, action registers and project timelines.
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