Senior Technical Account Manager (Penetration Testing)
New
S
SynackCybersecurity
Remote in the USFull-TimeSenior
Salary$110,000 - $140,000 a year. The range listed represents a reasonable estimate of the on target earnings for this role based on national salary averages.
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Job Details
- Experience
- At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry
- Required Skills
- PythonSQLBashCustomer Success
Requirements
- At least 5-7 years of technical account management, technical project management, and/or customer success experience in cybersecurity or technology.
- Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation.
- Experience with scripting languages such as Python, Bash, or Basic SQL, and developing scripted solutions.
- Ability to explain technical concepts to non-technical audiences.
- Relevant cybersecurity or security management certifications, such as Security+, CISSP, or CISA.
- Ability to manage multiple concurrent projects with strong time management, multitasking, and prioritization.
- Customer-centric mindset focused on delivering value.
- Proactive, solution-oriented approach to client challenges.
- Ability to think strategically and develop solutions.
- Strong verbal and written communication skills.
Responsibilities
- Develop penetration test scopes and rules of engagement, and direct researchers toward effective testing.
- Gather requirements, understand customer needs, and influence internal and external stakeholders.
- Partner with internal teams to analyze client assets, attack surfaces, vulnerability programs, tools, methods, and security goals.
- Provide technical product expertise and recommend solutions suited to client needs.
- Advise clients and internal stakeholders on strategic goals and testing requirements.
- Review assessment health and provide technical findings, vulnerability details, and insights to improve test quality and mitigate risk.
- Help customers manage and optimize long-term penetration testing programs.
- Collaborate with account and customer success teams on client concerns and account growth opportunities.
- Collect and act on client feedback to improve engagements and services.
- Handle technical escalations during engagements.
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