Senior Account Manager
New
P
PackbackEducation technology
Currently we are only able to hire from these states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MA, MD, MI, NJ, NC, NY, OH, PA, RI, SC, TX, VA, WA, WIFull-TimeSenior
Salary$100,000-$115,000 annually, with an annual variable target of $25,000
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Job Details
- Experience
- 5+ years of experience in Account Management for education technology and/or SaaS company
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- Bring 5+ years of Account Management experience in an education technology and/or SaaS company.
- Demonstrate experience multi-threading and building relationships with executive-level stakeholders.
- Show success managing and growing complex enterprise accounts with multiple stakeholders and varied contract lengths.
- Have a track record of meeting or exceeding revenue retention and expansion goals, including NRR, GRR, or upsell/cross-sell targets.
- Have experience partnering with a Customer Success Manager and working across Sales, Product, Support, and Marketing.
- Understand higher education decision-making structures, academic workflows, and technology adoption challenges.
- Be willing to travel domestically up to 25% of the time.
- Prior experience as an educator is a plus.
Responsibilities
- Manage a portfolio of 20–40 accounts across onboarding, fulfillment, renewal, and upsell.
- Guide institutions toward full platform adoption and their desired learning outcomes.
- Translate data-driven insights into account strategies and presentations that align stakeholders on priorities.
- Build collaborative relationships with institutional stakeholders, including superintendents, provosts, deans, administrators, and instructional designers.
- Monitor customer adoption and work with Project Leads and Key Decision Makers to increase platform utilization.
- Plan and coordinate professional development workshops and seminars on Packback and instructional AI.
- Communicate event goals and requirements to Curriculum Success Managers who execute training sessions.
- Monitor contract health, identify accounts at risk of churn, and implement targeted interventions.
- Serve as a subject matter expert on Packback features and updates, and develop repeatable solutions for known problems.
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