Manager, Technical Account Management
New
P
PerconaDatabase software
Location: AmericasFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluency in written and spoken English.
- Experience
- 5+ years of experience in Technical Account Management, Customer Success, Technical Services, Support Management, or a related customer-facing role within an enterprise technology organization. 2+ years of experience managing or leading customer-facing teams.
- Required Skills
- PostgreSQLMongoDBMySQLSalesforceCustomer Success
Requirements
- Have 5+ years of experience in Technical Account Management, Customer Success, Technical Services, Support Management, or a related customer-facing role within an enterprise technology organization.
- Have 2+ years of experience managing or leading customer-facing teams.
- Have experience coaching and developing teams and managing high-priority customer escalations.
- Have experience working with large enterprise customers and complex organizational structures.
- Have working knowledge of database technologies such as MySQL, MongoDB, or PostgreSQL, and common database architectures and enterprise use cases.
- Be familiar with open source technologies, business models, and communities.
- Have experience collaborating with Sales, Customer Success, and technical delivery teams.
- Have strong organizational and operational skills, including managing competing priorities and establishing processes.
- Be fluent in written and spoken English.
- Be able to work independently with minimal direction and travel up to 10%.
- Be able to pass required background checks.
Responsibilities
- Lead, coach, and develop a global team of Technical Account Managers.
- Manage team capacity, customer assignments, workload distribution, and resource coverage.
- Oversee Technical Account Management services for strategic and enterprise customers.
- Establish processes and best practices for customer engagement, account planning, escalations, and internal coordination.
- Identify customer risks and service delivery challenges, and improve the customer experience.
- Coordinate internal stakeholders to resolve complex customer escalations.
- Monitor team performance, customer engagement, and service delivery metrics.
- Partner with go-to-market and technical delivery teams on account planning, retention, renewals, and expansion.
- Represent customer and TAM team needs in internal discussions and contribute to the development of the TAM program.
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