Team Manager, Enterprise Account Management
New
J
JobgetherEnterprise SaaS
Ability to work remotely within the United StatesFull-TimeManager
SalaryCompetitive compensation and bonus opportunities.
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Job Details
- Experience
- At least five years of experience in enterprise account management, renewals, or customer-facing sales involving existing customers in SaaS or technology. At least two years of experience leading a quota-carrying team as a first-line manager.
- Required Skills
- Salesforce
Requirements
- At least five years of experience in enterprise account management, renewals, or customer-facing sales involving existing customers in SaaS or technology.
- At least two years of experience leading a quota-carrying team as a first-line manager.
- Demonstrated ownership and reporting of team retention or revenue results.
- Disciplined weekly forecasting with reliable forecast accuracy.
- Proven coaching and development skills, including examples of developing Account Managers or sellers into high performers.
- Commercial judgment involving renewals, multi-year agreements, pricing strategies, and procurement processes in mid-sized and large organizations.
- Ability to establish operating agreements and productive working relationships with peer leaders and cross-functional teams.
- Proficiency in Salesforce forecasting, pipeline management, account planning, and related operating cadences.
- Experience in remote connectivity, IT management, or adjacent enterprise software is preferred.
- Ability to work remotely within the United States and travel regularly to Tampa and customer locations.
Responsibilities
- Lead, coach, and develop six Enterprise Account Managers through weekly one-on-ones, call and deal reviews, account-plan reviews, and documented development plans.
- Own gross revenue retention, net revenue retention, and expansion attainment across the Americas portfolio, and report performance weekly against targets.
- Lead weekly renewal and expansion forecasting, analyze opportunities by stage and category, and present forecasts during regional forecast calls.
- Manage account portfolios and territory allocations, keeping portfolios within the 40-account limit and rebalancing assignments as needed.
- Establish renewal strategies that address contracts well before expiration, with clear value narratives and early risk identification.
- Manage operating agreements with the Enterprise Account Specialist team, including timely account transfers and appropriate routing of add-on opportunities.
- Recruit, interview, and onboard Account Managers, and establish structured ramp plans and time-to-productivity targets.
- Partner with Solution Engineering, Customer Success, Support, Sales Operations, and Finance to resolve renewal and expansion obstacles.
- Lead quarterly business reviews covering performance, upcoming renewals, expansion pipeline, and portfolio growth opportunities.
- Maintain account plans and timely team handoffs, and share customer and market insights with Product teams and senior leadership.
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